http://delicious.com/asqrss/service bookmarks tagged service by asqrss https://shop.icio.us/sales/the-limited-edition-black-hawk-drone-hd-camera?utm_source=delicious.com&utm_medium=referral&utm_campaign=the-limited-edition-black-hawk-drone-hd-camera https://shop.icio.us/sales/the-limited-edition-black-hawk-drone-hd-camera?utm_source=delicious.com&utm_medium=referral&utm_campaign=the-limited-edition-black-hawk-drone-hd-camera https://shop.icio.us/sales/the-limited-edition-black-hawk-drone-hd-camera?utm_source=delicious.com&utm_medium=referral&utm_campaign=the-limited-edition-black-hawk-drone-hd-camera https://shop.icio.us/sales/the-limited-edition-black-hawk-drone-hd-camera?utm_source=delicious.com&utm_medium=referral&utm_campaign=the-limited-edition-black-hawk-drone-hd-camera asqrss's links Our #1 Best-Selling Drone--Meet the Dark Night of the Sky! Tue, 25 Nov 2014 18:08:46 +0000 http://delicious.com/url/f850311cf8e3a2eed590aa21eac90236#asqrss http://asq.org/baldrige/index.html http://delicious.com/url/f850311cf8e3a2eed590aa21eac90236 http://feeds.delicious.com/v2/rss/url/f850311cf8e3a2eed590aa21eac90236 asqrss's links The Baldrige Performance Excellence Program has announced that four U.S. organizations are recipients of the 2014 Malcolm Baldrige National Quality Award: PricewaterhouseCoopers Public Sector Practice in McLean, VA; Hill Country Memorial in Fredericksburg, TX; St. David's HealthCare in Austin, TX; and the nonprofit Elevations Credit Union in Boulder, CO. knowledgecenter open baldrige performance excellence service healthcare nonprofit Tue, 09 Apr 2013 23:08:13 +0000 http://delicious.com/url/e0e36a8f72226ba72c7f0cfc00309c77#asqrss http://asq.org/pub/qmj/past/vol20_issue2/index.html http://delicious.com/url/e0e36a8f72226ba72c7f0cfc00309c77 http://feeds.delicious.com/v2/rss/url/e0e36a8f72226ba72c7f0cfc00309c77 asqrss's links April's Quality Management Journal includes a discussion of the Service Quality Body of Knowledge (SQBOK), covering the theoretical rationale of the SQBOK framework and identifying determinants of service quality. The article also recommends a follow-up research direction for both practitioner and academic communities. open knowledge-center service quality knowledgecenter Thu, 12 Jan 2012 20:50:23 +0000 http://delicious.com/url/87fef1ad4138225cb88032c71569c949#asqrss http://asq.org/quality-engineering/2010/07/quality-quandaries-improving-the-invoicing-process-of-a-consulting-company.pdf http://delicious.com/url/87fef1ad4138225cb88032c71569c949 http://feeds.delicious.com/v2/rss/url/87fef1ad4138225cb88032c71569c949 asqrss's links An improvement project for an invoicing process at an IT and business services-company sought to reduce the throughput and processing time. process-management service case-study knowledge-center Tue, 10 Jan 2012 21:08:07 +0000 http://delicious.com/url/375cb01652719b93b036e835f28c017c#asqrss http://asq.org/service/2011/12/competitive-advantage-winter-2011.html http://delicious.com/url/375cb01652719b93b036e835f28c017c http://feeds.delicious.com/v2/rss/url/375cb01652719b93b036e835f28c017c asqrss's links In the winter issue of Competitive Advantage (members only), John Iverson discusses quality as it relates to brand value, emphasizing the importance of a coordinated effort by marketing, quality, and delivery for long-term success in branding. branding service knowledge-center Tue, 13 Dec 2011 21:40:49 +0000 http://delicious.com/url/ddb3423c5af0fd5713402138c493a312#asqrss http://asq.org/gov/2011/12/best-practices/government-division-news-fall-2011.html http://delicious.com/url/ddb3423c5af0fd5713402138c493a312 http://feeds.delicious.com/v2/rss/url/ddb3423c5af0fd5713402138c493a312 asqrss's links In the latest issue of Government Division News (members only), Rich Mallory suggests three areas to guide governments to quality practice: performance management, process certification, and consensus-based goal setting. Also in this issue: a look back at a cycle of improvement in Georgia and a case study on tornado crisis response in Alabama. knowledge-center government service performance-management case-study Tue, 09 Aug 2011 22:12:00 +0000 http://delicious.com/url/e4d021cca5dedb636ca4ae21a19c5765#asqrss http://asq.org/service/2011/08/competitive-advantage-summer-2011.html http://delicious.com/url/e4d021cca5dedb636ca4ae21a19c5765 http://feeds.delicious.com/v2/rss/url/e4d021cca5dedb636ca4ae21a19c5765 asqrss's links In the Summer 2011 Competitive Advantage, Lotto Lai examines the testing and certification industry in Hong Kong and encourages readers to think of quality as a kind of service. Also in this edition, Brian Gallipeau shows how treating performance reviews as tools for increasing managerial effectiveness can make them more useful in achieving organizational goals. Competitive Advantage is a member-benefit publication of the Service Quality Division. knowledgecenter service certification performance-reviews Fri, 29 Jul 2011 12:39:39 +0000 http://delicious.com/url/34e852e3a023f077ea1ead4dcf497344#asqrss http://asq.org/service/body-of-knowledge/tools http://delicious.com/url/34e852e3a023f077ea1ead4dcf497344 http://feeds.delicious.com/v2/rss/url/34e852e3a023f077ea1ead4dcf497344 asqrss's links As part of the Service Quality Division's Service Quality Body of Knowledge (SQBOK) project, a collection of 100 tools is available. Read descriptions of the tools along with instructions on how to use them, and see service-specific examples. knowledgecenter service qualitytools open Tue, 10 May 2011 20:09:11 +0000 http://delicious.com/url/c23d9b4ea138e0a31b78f736ab4031ab#asqrss http://asq.org/service/104470/web.html?shl=104470 http://delicious.com/url/c23d9b4ea138e0a31b78f736ab4031ab http://feeds.delicious.com/v2/rss/url/c23d9b4ea138e0a31b78f736ab4031ab asqrss's links Joseph De Feo of the Juran Institute explains steps you can take and tools you can use to prepare for and avoid service quality disasters. View the Webinar from the Service Quality Division. knowledgecenter service Fri, 22 Apr 2011 21:17:25 +0000 http://delicious.com/url/15192251c63b319a07eb40f5567a8dc2#asqrss http://asq.org/knowledge-center/case-studies-kn-management http://delicious.com/url/15192251c63b319a07eb40f5567a8dc2 http://feeds.delicious.com/v2/rss/url/15192251c63b319a07eb40f5567a8dc2 asqrss's links In 2010, K&N Management became the second food service recipient of the Malcolm Baldrige National Quality Award and the first restaurant group ever to receive the Texas Award for Performance Excellence. knowledgecenter casestudy baldridge service employee-engagement Fri, 04 Mar 2011 00:21:18 +0000 http://delicious.com/url/69c216b60c6396de7e86b557f50652f4#asqrss http://asq.org/service/2010/12/global-quality/competitive-advantage-spring-2011.html http://delicious.com/url/69c216b60c6396de7e86b557f50652f4 http://feeds.delicious.com/v2/rss/url/69c216b60c6396de7e86b557f50652f4 asqrss's links In the Spring 2011 issue of "Competitive Advantage," Joseph A. De Feo explores how the best service providers define excellence and offers five simple best practices you can apply to your organization. knowledgecenter service best-practices Tue, 16 Nov 2010 20:49:12 +0000 http://delicious.com/url/06f756457371fd584139ba637cfd3765#asqrss http://asq.org/java_members/calendar/displayEvent.jsp?event_id=12015 http://delicious.com/url/06f756457371fd584139ba637cfd3765 http://feeds.delicious.com/v2/rss/url/06f756457371fd584139ba637cfd3765 asqrss's links The Service Quality Division invites members to a Webinar about the Service Quality Body of Knowledge (SQBOK). "Breathe in" the contents of the SQBOK and learn about "living" the SQBOK through application. Attend the Webinar, led by John Iverson, senior program manager at Vangent and SQBOK project leader, on November 19 at 11:00 Eastern Standard Time, 10:00 Central. knowledgecenter service Webinar Thu, 06 Sep 2012 22:40:51 +0000 http://delicious.com/url/f845a920d978d10f4ac88fa7a6d9ca8d#asqrss http://asq.org/service/body-of-knowledge/index.html http://delicious.com/url/f845a920d978d10f4ac88fa7a6d9ca8d http://feeds.delicious.com/v2/rss/url/f845a920d978d10f4ac88fa7a6d9ca8d asqrss's links The current issue of Competitive Advantage, a member-benefit publication of the Service Quality Division, includes part one of an overview of the Service Quality Body of Knowledge (SQBOK) framework. open knowledge-center knowledgecenter service qualitytools Tue, 22 Jun 2010 21:35:59 +0000 http://delicious.com/url/8f5de25c6e762561950dbccd38c8ba58#asqrss http://www.asq.org/knowledge-center/sample-quality-manual-service http://delicious.com/url/8f5de25c6e762561950dbccd38c8ba58 http://feeds.delicious.com/v2/rss/url/8f5de25c6e762561950dbccd38c8ba58 asqrss's links Need to create a quality manual that conforms to ISO 9001:2008? Read about how to create one, and download an example written by Graeme C. Payne for a service-providing organization. knowledgecenter ISO9001 service Tue, 07 Jul 2009 20:43:41 +0000 http://delicious.com/url/c7da297a787c795416f898feee5ad203#asqrss http://ne.edgecastcdn.net/0002C2/audio/healthcare/detroit-today-asq.mp3 http://delicious.com/url/c7da297a787c795416f898feee5ad203 http://feeds.delicious.com/v2/rss/url/c7da297a787c795416f898feee5ad203 asqrss's links With tools taken from the assembly line, local automotive quality engineers volunteer in a unique Michigan program to help doctors improve patient care and make their offices more efficient. The engineers serve as quality coaches, and look to improve processes and reduce wasted time and effort. Rose Steiner and Lou Ann Lathrop discuss the beginnings of the program and what they hope to accomplish for patients and healthcare in Detroit. Steiner is the director of Michigan Improving Performance in Practice. Lathrop is a former GM engineer and member of ASQ. ASQ recruits quality coaches for the program. healthcare podcast service manufacturing Thu, 09 Apr 2009 14:02:33 +0000 http://delicious.com/url/920f07f9048de1883d9563fbc58b5054#asqrss http://ne.edgecastcdn.net/0002C2/audio/knowledge-center/ASQ%20Audio%20Interview%20Dorothy%20Bowers.mp3 http://delicious.com/url/920f07f9048de1883d9563fbc58b5054 http://feeds.delicious.com/v2/rss/url/920f07f9048de1883d9563fbc58b5054 asqrss's links The latest draft of ISO 26000, the upcoming standard on social responsibility, received two-thirds approval from the international committee developing it. But the contingent from the United States voted no. In this mp3 interview Bowers, immediate past president of the U.S. group, explains why the United States didn't support the current draft, and why she believes ISO 26000 is still on track for a 2010 release. (5:13) social_responsibility manufacturing knowledgecenter standards government ISO service podcast