http://www.asq.org/divisions-forums/qm/index.html For 50 years the ASQ Quality Management Division (QMD) has been dedicated to advancing quality management information, solutions, and support. We do this through an array of venues including our highly renowned Quality Management Conference and our Web site. Our Web site provides answers and reference information for your quality management and organizational excellence questions. 2009 ASQFMEA,Quality,ManagementBusiness/Business NewsDivisionSupport1@asq.orgASQASQnoFMEA,Quality,ManagementQuality Management DivisionFor 50 years the ASQ Quality Management Division (QMD) has been dedicated to advancing quality management information, solutions, and support. We do this through an array of venues including our highly renowned Quality Management Conference and our Web site. Our Web site provides answers and reference information for your quality management and organizational excellence questions. http://feeds.asq.org/~r/asq-qualitymanagement/~3/Cq9Rlk1JUgs/strategic-planning-in-a-health-care-organization.html http://www.asq.org/qm/0002C2/video/division-quality-management/strategic-planning-in-a-health-care-organization.html?shl=091885 Monday, 01 December 2008 05:00:00 GMT DivisionSupport1@asq.org (ASQ) noASQFMEA,Quality,Management<img src="http://feeds.feedburner.com/~r/asq-qualitymanagement/~4/Cq9Rlk1JUgs" height="1" width="1"/>http://www.asq.org/qm/0002C2/video/division-quality-management/strategic-planning-in-a-health-care-organization.html?shl=091885 http://feeds.asq.org/~r/asq-qualitymanagement/~3/NwTqzF7LPL4/lean-for-your-organization.html http://www.asq.org/qm/0002C2/video/division-quality-management/lean-for-your-organization.html?shl=091884 This is a hands-on, high-level, walk-through session of how to utilize lean six sigma tools at the management/organizational level...<img src="http://feeds.feedburner.com/~r/asq-qualitymanagement/~4/NwTqzF7LPL4" height="1" width="1"/> Monday, 01 December 2008 05:00:00 GMT DivisionSupport1@asq.org (ASQ) noThis is a hands-on, high-level, walk-through session of how to utilize lean six sigma tools at the management/organizational level...ASQThis is a hands-on, high-level, walk-through session of how to utilize lean six sigma tools at the management/organizational level...FMEA,Quality,Managementhttp://www.asq.org/qm/0002C2/video/division-quality-management/lean-for-your-organization.html?shl=091884 http://feeds.asq.org/~r/asq-qualitymanagement/~3/OZvX9sdon1I/qms-audits-as-an-enabler-for-organizational-change.html http://www.asq.org/qm/0002C2/video/division-quality-management/qms-audits-as-an-enabler-for-organizational-change.html?shl=091883 Quality Management System Audits are not just for assessing compliance with customer requirements or a QMS Standard, but can be used by Senior Management to gauge the performance of their organization...<img src="http://feeds.feedburner.com/~r/asq-qualitymanagement/~4/OZvX9sdon1I" height="1" width="1"/> Monday, 01 December 2008 05:00:00 GMT DivisionSupport1@asq.org (ASQ) noQuality Management System Audits are not just for assessing compliance with customer requirements or a QMS Standard, but can be used by Senior Management to gauge the performance of their organization...ASQQuality Management System Audits are not just for assessing compliance with customer requirements or a QMS Standard, but can be used by Senior Management to gauge the performance of their organization...FMEA,Quality,Managementhttp://www.asq.org/qm/0002C2/video/division-quality-management/qms-audits-as-an-enabler-for-organizational-change.html?shl=091883 http://feeds.asq.org/~r/asq-qualitymanagement/~3/G2NtRYDkwbw/method-vs-leadership-which-matter-most.html http://www.asq.org/qm/0002C2/video/division-quality-management/method-vs-leadership-which-matter-most.html?shl=091882 Both effective methods and strong leadership are required to create a strong problem solving culture and together they create a synergy that neither can achieve by itself...<img src="http://feeds.feedburner.com/~r/asq-qualitymanagement/~4/G2NtRYDkwbw" height="1" width="1"/> Monday, 01 December 2008 05:00:00 GMT DivisionSupport1@asq.org (ASQ) noBoth effective methods and strong leadership are required to create a strong problem solving culture and together they create a synergy that neither can achieve by itself...ASQBoth effective methods and strong leadership are required to create a strong problem solving culture and together they create a synergy that neither can achieve by itself...FMEA,Quality,Managementhttp://www.asq.org/qm/0002C2/video/division-quality-management/method-vs-leadership-which-matter-most.html?shl=091882 http://feeds.asq.org/~r/asq-qualitymanagement/~3/f-gA4YRMoKs/making-the-economic-case-for-quality.html http://www.asq.org/qm/0002C2/video/division-quality-management/making-the-economic-case-for-quality.html?shl=091881 There are many resources available for the concept of ECQ, but few references for applying the approaches to real life. This session provides tools, examples and activities for participants...<img src="http://feeds.feedburner.com/~r/asq-qualitymanagement/~4/f-gA4YRMoKs" height="1" width="1"/> Monday, 01 December 2008 05:00:00 GMT DivisionSupport1@asq.org (ASQ) noThere are many resources available for the concept of ECQ, but few references for applying the approaches to real life. This session provides tools, examples and activities for participants...ASQThere are many resources available for the concept of ECQ, but few references for applying the approaches to real life. This session provides tools, examples and activities for participants...FMEA,Quality,Managementhttp://www.asq.org/qm/0002C2/video/division-quality-management/making-the-economic-case-for-quality.html?shl=091881 http://feeds.asq.org/~r/asq-qualitymanagement/~3/0q6DCbb0OP0/leadership-ethics.html http://www.asq.org/qm/0002C2/video/division-quality-management/leadership-ethics.html?shl=091880 Retired Marine Corps Lieutenant General and visiting professor at the Lyndon B Johnson School for Public Affairs at the University of Texas at Austin...<img src="http://feeds.feedburner.com/~r/asq-qualitymanagement/~4/0q6DCbb0OP0" height="1" width="1"/> Monday, 01 December 2008 05:00:00 GMT DivisionSupport1@asq.org (ASQ) noRetired Marine Corps Lieutenant General and visiting professor at the Lyndon B Johnson School for Public Affairs at the University of Texas at Austin...ASQRetired Marine Corps Lieutenant General and visiting professor at the Lyndon B Johnson School for Public Affairs at the University of Texas at Austin...FMEA,Quality,Managementhttp://www.asq.org/qm/0002C2/video/division-quality-management/leadership-ethics.html?shl=091880 http://feeds.asq.org/~r/asq-qualitymanagement/~3/tRNBcapevag/a-survival-guide-for-middle-management-change-agents.html http://www.asq.org/qm/0002C2/video/division-quality-management/a-survival-guide-for-middle-management-change-agents.html?shl=091879 Many in middle management positions find themselves struggling with how to achieve their goals and objectives in the face of seemingly overwhelming obstacles...<img src="http://feeds.feedburner.com/~r/asq-qualitymanagement/~4/tRNBcapevag" height="1" width="1"/> Monday, 01 December 2008 05:00:00 GMT DivisionSupport1@asq.org (ASQ) noMany in middle management positions find themselves struggling with how to achieve their goals and objectives in the face of seemingly overwhelming obstacles...ASQMany in middle management positions find themselves struggling with how to achieve their goals and objectives in the face of seemingly overwhelming obstacles...FMEA,Quality,Managementhttp://www.asq.org/qm/0002C2/video/division-quality-management/a-survival-guide-for-middle-management-change-agents.html?shl=091879 http://feeds.asq.org/~r/asq-qualitymanagement/~3/M_Az5KyB26E/why-cant-we-produce-quality-products.html http://www.asq.org/qm/0002C2/video/division-quality-management/why-cant-we-produce-quality-products.html?shl=091878 "€œThe average Japanese worker has a more in-depth knowledge of statistics than an average US engineer"€ was the answer from an US business executive returning from a visit to Japan...<img src="http://feeds.feedburner.com/~r/asq-qualitymanagement/~4/M_Az5KyB26E" height="1" width="1"/> Monday, 01 December 2008 05:00:00 GMT DivisionSupport1@asq.org (ASQ) no"€œThe average Japanese worker has a more in-depth knowledge of statistics than an average US engineer"€ was the answer from an US business executive returning from a visit to Japan...ASQ"€œThe average Japanese worker has a more in-depth knowledge of statistics than an average US engineer"€ was the answer from an US business executive returning from a visit to Japan...FMEA,Quality,Managementhttp://www.asq.org/qm/0002C2/video/division-quality-management/why-cant-we-produce-quality-products.html?shl=091878 http://feeds.asq.org/~r/asq-qualitymanagement/~3/JGeIe43mf-0/an-approach-to-measuring-customer-satisfaction.html http://www.asq.org/qm/0002C2/video/division-quality-management/an-approach-to-measuring-customer-satisfaction.html?shl=091877 Cost of acquiring a new customer is 5 to 7 times greater than retaining current ones. NOT taking action allows your customer base to decay while permitting your competition to gain market share...<img src="http://feeds.feedburner.com/~r/asq-qualitymanagement/~4/JGeIe43mf-0" height="1" width="1"/> Monday, 01 December 2008 05:00:00 GMT DivisionSupport1@asq.org (ASQ) noCost of acquiring a new customer is 5 to 7 times greater than retaining current ones. NOT taking action allows your customer base to decay while permitting your competition to gain market share...ASQCost of acquiring a new customer is 5 to 7 times greater than retaining current ones. NOT taking action allows your customer base to decay while permitting your competition to gain market share...FMEA,Quality,Managementhttp://www.asq.org/qm/0002C2/video/division-quality-management/an-approach-to-measuring-customer-satisfaction.html?shl=091877 http://feeds.asq.org/~r/asq-qualitymanagement/~3/vpgclsBdLTA/mission-excellence.html http://www.asq.org/qm/0002C2/video/division-quality-management/mission-excellence.html?shl=091876 Northrop Grumman Space Technology is exploring and implementing the next level of quality discipline -- an evolutionary step called Mission Excellence<img src="http://feeds.feedburner.com/~r/asq-qualitymanagement/~4/vpgclsBdLTA" height="1" width="1"/> Monday, 01 December 2008 05:00:00 GMT DivisionSupport1@asq.org (ASQ) noNorthrop Grumman Space Technology is exploring and implementing the next level of quality discipline -- an evolutionary step called Mission ExcellenceASQNorthrop Grumman Space Technology is exploring and implementing the next level of quality discipline -- an evolutionary step called Mission ExcellenceFMEA,Quality,Managementhttp://www.asq.org/qm/0002C2/video/division-quality-management/mission-excellence.html?shl=091876 http://feeds.asq.org/~r/asq-qualitymanagement/~3/7WBERzOR7DM/listening-to-the-voice-of-the-customer.html http://www.asq.org/qm/0002C2/video/division-quality-management/listening-to-the-voice-of-the-customer.html?shl=091875 Using LCALI, your organization will effectively listen, capture, analyze, learn, and improve the use of the Voice Of the Customer (VOC). Participants will learn a process for integrating and applying LCALI within their organizations...<img src="http://feeds.feedburner.com/~r/asq-qualitymanagement/~4/7WBERzOR7DM" height="1" width="1"/> Monday, 01 December 2008 05:00:00 GMT DivisionSupport1@asq.org (ASQ) noUsing LCALI, your organization will effectively listen, capture, analyze, learn, and improve the use of the Voice Of the Customer (VOC). Participants will learn a process for integrating and applying LCALI within their organizations...ASQUsing LCALI, your organization will effectively listen, capture, analyze, learn, and improve the use of the Voice Of the Customer (VOC). Participants will learn a process for integrating and applying LCALI within their organizations...FMEA,Quality,Managementhttp://www.asq.org/qm/0002C2/video/division-quality-management/listening-to-the-voice-of-the-customer.html?shl=091875 http://feeds.asq.org/~r/asq-qualitymanagement/~3/m6mW4O3Me2Q/using-lean-six-sigma-and-integrated-management-systems-for-environmental-management.html http://www.asq.org/qm/0002C2/video/division-quality-management/using-lean-six-sigma-and-integrated-management-systems-for-environmental-management.html?shl=091874 One of the exciting new frontiers for Lean Six Sigma and integrated management systems is achieving excellence in environmental management...<img src="http://feeds.feedburner.com/~r/asq-qualitymanagement/~4/m6mW4O3Me2Q" height="1" width="1"/> Monday, 01 December 2008 05:00:00 GMT DivisionSupport1@asq.org (ASQ) noOne of the exciting new frontiers for Lean Six Sigma and integrated management systems is achieving excellence in environmental management...ASQOne of the exciting new frontiers for Lean Six Sigma and integrated management systems is achieving excellence in environmental management...FMEA,Quality,Managementhttp://www.asq.org/qm/0002C2/video/division-quality-management/using-lean-six-sigma-and-integrated-management-systems-for-environmental-management.html?shl=091874 http://feeds.asq.org/~r/asq-qualitymanagement/~3/eJ9Zqk2Qjf8/effective-strategy-planning-for-organizational-excellence.html http://www.asq.org/qm/0002C2/video/division-quality-management/effective-strategy-planning-for-organizational-excellence.html?shl=091873 To attain organizational excellence you need a detailed plan and an affective methodology. This session will guide you through the process of developing and deploying an affective strategic plan...<img src="http://feeds.feedburner.com/~r/asq-qualitymanagement/~4/eJ9Zqk2Qjf8" height="1" width="1"/> Monday, 01 December 2008 05:00:00 GMT DivisionSupport1@asq.org (ASQ) noTo attain organizational excellence you need a detailed plan and an affective methodology. This session will guide you through the process of developing and deploying an affective strategic plan...ASQTo attain organizational excellence you need a detailed plan and an affective methodology. This session will guide you through the process of developing and deploying an affective strategic plan...FMEA,Quality,Managementhttp://www.asq.org/qm/0002C2/video/division-quality-management/effective-strategy-planning-for-organizational-excellence.html?shl=091873 en-us 2009 ASQASQnonadultQuality Management Division