http://www.asq.org/divisions-forums/qm/index.html For 50 years the ASQ Quality Management Division (QMD) has been dedicated to advancing quality management information, solutions, and support. We do this through an array of venues including our highly renowned Quality Management Conference and our Web site. Our Web site provides answers and reference information for your quality management and organizational excellence questions. http://www.asq.org/qm/0002C2/video/division-quality-management/strategic-planning-in-a-health-care-organization.html?shl=091885 http://www.asq.org/qm/0002C2/video/division-quality-management/strategic-planning-in-a-health-care-organization.html?shl=091885 Monday, 01 December 2008 05:00:00 GMT asq@asq.org http://www.asq.org/qm/0002C2/video/division-quality-management/lean-for-your-organization.html?shl=091884 http://www.asq.org/qm/0002C2/video/division-quality-management/lean-for-your-organization.html?shl=091884 This is a hands-on, high-level, walk-through session of how to utilize lean six sigma tools at the management/organizational level... Monday, 01 December 2008 05:00:00 GMT asq@asq.org http://www.asq.org/qm/0002C2/video/division-quality-management/qms-audits-as-an-enabler-for-organizational-change.html?shl=091883 http://www.asq.org/qm/0002C2/video/division-quality-management/qms-audits-as-an-enabler-for-organizational-change.html?shl=091883 Quality Management System Audits are not just for assessing compliance with customer requirements or a QMS Standard, but can be used by Senior Management to gauge the performance of their organization... Monday, 01 December 2008 05:00:00 GMT asq@asq.org http://www.asq.org/qm/0002C2/video/division-quality-management/method-vs-leadership-which-matter-most.html?shl=091882 http://www.asq.org/qm/0002C2/video/division-quality-management/method-vs-leadership-which-matter-most.html?shl=091882 Both effective methods and strong leadership are required to create a strong problem solving culture and together they create a synergy that neither can achieve by itself... Monday, 01 December 2008 05:00:00 GMT asq@asq.org http://www.asq.org/qm/0002C2/video/division-quality-management/making-the-economic-case-for-quality.html?shl=091881 http://www.asq.org/qm/0002C2/video/division-quality-management/making-the-economic-case-for-quality.html?shl=091881 There are many resources available for the concept of ECQ, but few references for applying the approaches to real life. This session provides tools, examples and activities for participants... Monday, 01 December 2008 05:00:00 GMT asq@asq.org http://www.asq.org/qm/0002C2/video/division-quality-management/leadership-ethics.html?shl=091880 http://www.asq.org/qm/0002C2/video/division-quality-management/leadership-ethics.html?shl=091880 Retired Marine Corps Lieutenant General and visiting professor at the Lyndon B Johnson School for Public Affairs at the University of Texas at Austin... Monday, 01 December 2008 05:00:00 GMT asq@asq.org http://www.asq.org/qm/0002C2/video/division-quality-management/a-survival-guide-for-middle-management-change-agents.html?shl=091879 http://www.asq.org/qm/0002C2/video/division-quality-management/a-survival-guide-for-middle-management-change-agents.html?shl=091879 Many in middle management positions find themselves struggling with how to achieve their goals and objectives in the face of seemingly overwhelming obstacles... Monday, 01 December 2008 05:00:00 GMT asq@asq.org http://www.asq.org/qm/0002C2/video/division-quality-management/why-cant-we-produce-quality-products.html?shl=091878 http://www.asq.org/qm/0002C2/video/division-quality-management/why-cant-we-produce-quality-products.html?shl=091878 "€œThe average Japanese worker has a more in-depth knowledge of statistics than an average US engineer"€ was the answer from an US business executive returning from a visit to Japan... Monday, 01 December 2008 05:00:00 GMT asq@asq.org http://www.asq.org/qm/0002C2/video/division-quality-management/an-approach-to-measuring-customer-satisfaction.html?shl=091877 http://www.asq.org/qm/0002C2/video/division-quality-management/an-approach-to-measuring-customer-satisfaction.html?shl=091877 Cost of acquiring a new customer is 5 to 7 times greater than retaining current ones. NOT taking action allows your customer base to decay while permitting your competition to gain market share... Monday, 01 December 2008 05:00:00 GMT asq@asq.org http://www.asq.org/qm/0002C2/video/division-quality-management/mission-excellence.html?shl=091876 http://www.asq.org/qm/0002C2/video/division-quality-management/mission-excellence.html?shl=091876 Northrop Grumman Space Technology is exploring and implementing the next level of quality discipline -- an evolutionary step called Mission Excellence Monday, 01 December 2008 05:00:00 GMT asq@asq.org http://www.asq.org/qm/0002C2/video/division-quality-management/listening-to-the-voice-of-the-customer.html?shl=091875 http://www.asq.org/qm/0002C2/video/division-quality-management/listening-to-the-voice-of-the-customer.html?shl=091875 Using LCALI, your organization will effectively listen, capture, analyze, learn, and improve the use of the Voice Of the Customer (VOC). Participants will learn a process for integrating and applying LCALI within their organizations... Monday, 01 December 2008 05:00:00 GMT asq@asq.org http://www.asq.org/qm/0002C2/video/division-quality-management/using-lean-six-sigma-and-integrated-management-systems-for-environmental-management.html?shl=091874 http://www.asq.org/qm/0002C2/video/division-quality-management/using-lean-six-sigma-and-integrated-management-systems-for-environmental-management.html?shl=091874 One of the exciting new frontiers for Lean Six Sigma and integrated management systems is achieving excellence in environmental management... Monday, 01 December 2008 05:00:00 GMT asq@asq.org http://www.asq.org/qm/0002C2/video/division-quality-management/effective-strategy-planning-for-organizational-excellence.html?shl=091873 http://www.asq.org/qm/0002C2/video/division-quality-management/effective-strategy-planning-for-organizational-excellence.html?shl=091873 To attain organizational excellence you need a detailed plan and an affective methodology. This session will guide you through the process of developing and deploying an affective strategic plan... Monday, 01 December 2008 05:00:00 GMT asq@asq.org en-us