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            <description>In the latest issue of Government Division News (members only), Rich Mallory suggests three areas to guide governments to quality practice: performance management, process certification, and consensus-based goal setting. Also in this issue: a look back at a cycle of improvement in Georgia and a case study on tornado crisis response in Alabama.</description>
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            <title>Baldrige Advocates Continue to Urge Legislator Support</title>
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            <description>Brandon Cole&#39;s book addresses the challenges to applying Lean-Six Sigma tools in the public sector, providing project examples, lessons learned, and
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            <description>In this Government Division web seminar, Rich Mallory presents eight principles government leaders can implement to cut costs while improving effectiveness.</description>
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            <description>Tom Baumann, director of the office of continuous improvement for the state of Minnesota, presents an overview of the state&#39;s lean program. View this Webinar from the Government Division.</description>
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            <title>Out of Crises: Business Process Management Tools for Turbulent Times</title>
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            <description>In this ASQ Government Division Webinar, Tom Mosgaller presents the approach of the Network for the Improvement of Addiction Treatment Services (NIATx) to process improvement and large-scale change.</description>
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            <description>The latest draft of ISO 26000, the upcoming standard on social responsibility, received two-thirds approval from the international committee developing it. But the contingent from the United States voted no. In this mp3 interview Bowers, immediate past president of the U.S. group, explains why the United States didn&#39;t support the current draft, and why she believes ISO 26000 is still on track for a 2010 release.  (5:13)</description>
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            <title>Comparing State Level Performance Management: The State of Washington vs. The State of Maryland – Why Aren’t More States Doing This?</title>
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            <description>Both Christine Gregoire, Governor of the State of Washington, and Martin O’Malley, Governor of the State of Maryland, have, in recent years, initiated a state-wide performance management system, based on the “Citistat” model started many years ago in the City of New York. However, this is only two state Governors out of fifty! Are we destined to have such a small number of such leaders who are willing to make this commitment? Is it good for management or good for politics or both? This Webinar will continue this discussion from Jonathan’s October 2008 article in Governing and from the 2008 Governing conference in Austin, Texas. Tune in to find out why and how performance management is or is not working at the state level.</description>
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            <title>The Future of Quality (Audio)</title>
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            <description>Paul Borawski, ASQ&#39;s Executive Director and Chief Strategic Officer, breaks down ASQ&#39;s 2008 Future of Quality Study, and the key forces that will affect quality -- and the world -- in years to come. The full presentation is provided in audio (mp3) format.</description>
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